Building Customer Loyalty with Email in the Experience Economy
We all want to build customer loyalty—no surprises there! But let’s be honest: in 2025, those generic “Dear Customer” emails just don’t cut it anymore. Today’s customers expect more—71% of them, in fact, want personalised interactions with brands. And if you don’t deliver? They’ll head straight to your competitors. Email marketing has changed. In today’s […]
Personalised Email Marketing: Maximising Customer Lifetime Value for Luxury Brands
When it comes to luxury brands, customer relationships are everything. The goal isn’t just to get one-time buyers but to build long-lasting, loyal relationships that translate into repeat purchases and a higher customer lifetime value (CLV). Personalised email marketing is one of the most powerful ways to increase this CLV. Personalisation isn’t just a nice-to-have […]
